we’re hiring.

Below you can find details about Rest Easy Nashville’s current available position and the application process.

Operations Specialist

Rest Easy Nashville is looking for a detail-oriented multi-tasker to help curate high-quality experiences for our guests, strengthen partner relationships, and provide quality care for our homeowners’ properties. Flexibility, self-motivation, resourcefulness, and a strong work ethic are crucial. This position is ideal for problem solvers, over-communicators, and those with an almost-annoying eye for detail.

The Operations Specialist is an independent contractor position, responsible for maintaining the appearance, inventory, functionality, and overall guest experience of a portfolio of homes. In any given week, this could look like checking to ensure homes are guest-ready, restocking supplies, changing batteries, or helping to stage and launch new properties. Details matter here, so we’re looking for someone who actually enjoys sweating the small stuff.

Estimated work time is 10-20 hours per week, fluctuating based on needs and efficiency. Pay is based on quantity of site visits at properties, with a starting portfolio of 15 homes. There is high potential for growth of compensation as we consistently onboard new clients.

There is a great deal of flexibility and freedom, with the Operations Specialist setting and managing his or her own weekly schedule. Properties need to be visited between each booking (sometimes multiple times a week), with a minimum visit of once every ten days, with additional site visits as required. Scheduling for deliveries and inspections is entirely up to the contractor, in accordance with the booking calendar and property needs.

As a growing startup, there is significant opportunity for the role to expand down the road to include more responsibilities.

ESSENTIAL DUTIES & RESPONSIBILITIES

QUALITY CONTROL

Visiting homes to ensure every detail has been thought of, the properties are fully-stocked, and the guests will have a 5-star experience
Inspecting properties to ensure they are clean, staged, guest-ready, and meet Rest Easy standards
Innovating ways to surprise and delight our guests at each property
Preparing and delivering welcome notes and gifts for guests
Restocking properties with consumables and other supplies
Maintaining quantity and quality of inventory items in each property, replacing items as needed
Documenting, communicating, and remedying any problems, damage, or missing/broken items
Ensuring internet, television, and other technologies are in working order, and troubleshooting issues as necessary
Assisting with new property launches

BASIC PROPERTY UPKEEP

Proactively inspecting homes and identifying issues, quality assurance concerns, and/or potential safety issues; following through with corrective actions
Performing minor property fixes, such as changing light bulbs, batteries, and air filters
Sweeping exterior living and entry areas as needed; salting exterior areas and setting faucets to drip for icy weather
Obtaining quotes/bids from vendors and tradesmen for larger maintenance projects and repairs as needed
Coordinating with vendors to successfully complete property enhancement and maintenance projects on time; evaluating quality, confirming completion, and ensuring cleanup; communicating progress to appropriate parties

SYSTEMS MANAGEMENT

Working closely with Rest Easy leadership to problem-solve, streamline processes, and wow guests
Keeping company and property supply rooms neat, inventoried, stocked, and organized
Creating and refining systems, processes, and procedures to maximize efficiency and aid in organizational development
Identifying opportunities for improvement when it comes to guest, homeowner, and company needs
Creating and executing quarterly property evaluations and preparing recommendations to enhance listing marketability
Assisting with linen processing, stocking, laundering, packing, and delivering as needed
Participating in scheduled rotation to communicate with guests and respond to questions, issues, and emergencies as needed

SKILLS & QUALIFICATIONS

Our Operations Specialist must be:

Proactive, adaptive, trustworthy, and reliable
Meticulously detail-obsessed, with stellar organizational skills; proficient at recognizing flaws, errors, or inconsistencies others may overlook; experienced in successfully managing tasks or processes with many details
Competent to work independently; a self-starter; resourceful
Able to maintain composure, productivity, and a positive attitude amidst change or under pressure
Skilled at managing several tasks at once, as well as identifying and balancing top priorities; able to quickly pivot from one project to the next and, conversely, to dig into a challenge to push past a roadblock
Able to learn technology quickly; comfortable utilizing the following software and tools: Asana, Google Drive, Airbnb, Google Calendar (and/or iCal), email/text
Comfortable in a startup culture with ever-evolving ideas and responsibilities; willing to embrace shifts in role or organizational structures
Friendly, well-presented, and hospitable towards guests, vendors, and team members
Physically capable of performing essential functions of the job; able to lift up to 30 pounds
Willing to undergo a background check and/or random drug screenings

Our Operations Specialist must have:

Excellent troubleshooting, problem-solving, and communication skills
Good judgment, strong common sense, and sound decision-making abilities
A reliable vehicle, valid driver’s license, and clean driving record
Access to a smartphone, tablet, and/or computer
Willingness and availability to work a flexible and varied schedule, which may include occasional nights, weekend, and holiday hours as needed
General knowledge of property cleaning standards, household setup, and light maintenance processes
Ability to send monthly invoices for compensation as an independent contractor